HomeOnline Bingo BlogHow To Get The Most Out Of Bingo Customer Service
How To Get The Most Out Of Bingo Customer Service

If you ever run into a situation where you need to contact customer service through an online bingo hall, these tips and strategies can help you get your problem handled expediently and to your satisfaction:

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Tip #1: Use The Best Contact Method

In general, if you have an urgent need, telephone options are the best contact method, or instant chat. With instant chat you may end up in a que of players if there is a sitewide issue though – as most players choose that option first. A telephone call is often toll free to the casino, but one of the most underused options. This means there is almost always an operator at the ready to take your call within a much quicker time frame than using “instant” chat or email options to contact casino customer service.

Tip #2: Write Down Pertinent Info And Be Specific

When contacting customer service they will want to know at minimum, your user name, the time what you are calling about happened, which game you were playing, which internet browser you were using and any error messages that popped up on your screen. If you have all this information written down it will be easier for your to stay on task, and give them exactly what they need. It is very helpful to have details such as time of the incident, or specifically what you were doing –like playing a bonus round. This can alert customer service to which department the issue needs to go to in order to be resolved and if the problem is on your end or on theirs. The more detailed you can be, the more effectively you can come to a quick resolution of the problem.

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Tip #3: Be Polite And Patient With Customer Service

Remember, the person on the other end of the conversation isn’t responsible for causing your problem, but they are the one who will get it resolved for you. IF you’re nasty and foul mouthed or accusatory your resolution will come much slower. By being friendly and matter of fact you will get the most accomplished with your calls to customer service. A thank you at the end of the conversation is also well put and can improve your outcome if the problem has not been resolved with just one call. Be nice and you’ll get results.